UPDATED: February 19, 2025
Use of Cookies
We use cookies and related technologies like pixels and local storage (collectively referred to as “cookies”) to provide you with the services accessible through our websites and our apps (together the “Services”).
This policy explains how we use cookies and similar technologies on our Services (the “Cookie Policy”).
What is a Cookie?
A cookie is a small piece of text that can be placed on your computer or mobile device that stores identifiers and other information. First-party cookies are cookies that belong to Symphonic, third-party cookies are cookies that another party places on your device through our Service. Third-party cookies may be placed on your device by someone providing a service for Symphonic, for example to help us understand how our service is being used. Third-party cookies may also be placed on your device by our business partners so that they can use them to advertise products and services to you elsewhere on the internet.
Do we use Cookies?
Yes, like most websites and applications we use cookies in the course of providing you with our Services.
Yes, like most websites and applications we use cookies in the course of providing you with our Services, and to deliver, secure, and understand products, services, and ads.
These cookies help us understand how our Services are being used, help you navigate our Services, help remember your preferences, and generally improve your experience in using our Services. Cookies can also help ensure marketing you might see online is more relevant to you and your interests.
What cookies and related technologies do we use and why?
The cookies we use typically fall into one of the following categories:
- Strictly necessary cookies
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms.
- Analytics
These cookies help us to understand how visitors engage with the website. We may use a set of cookies to collect information and report site usage statistics. In addition to reporting site usage statistics, data collected may also be used, together with some of the advertising cookies described, to help show more relevant ads across the web and to measure interactions with the ads we show.
- Advertising
We use cookies to make our ads more engaging and valuable to site visitors. Some common applications of cookies are to select advertising based on what’s relevant to a user; to improve reporting on ad campaign performance; and to avoid showing ads the user has already seen.
- Functionality
We use a set of cookies that are optional for the website to function. They are usually only set in response to information provided to the website to personalize and optimize your experience as well as remember your chat history.
We mainly use cookies to make our Services work and to improve our products. You can find more information about the individual cookies we use and the purposes for which we use them below:
- Software development kits:
Software development kits (also called SDKs) function like pixels and cookies but operate in the mobile app context where pixels and cookies cannot always function. Pieces of code (the SDK) are installed in the app that allow us and our partners to collect certain information about your interaction with the app and information about your device and network.
- IP address:
IP address is the short form for Internet Protocol address which is assigned by internet access providers to every computer that is connected to the internet. Website owners have access to IP addresses of their users. Using IP addresses, we and our partners can identify the country, state, and city from which a computer is connecting to the Internet.
- Beacons, Pixels, Clear GIFs:
Web beacons, also known as pixel tags or clear GIFs, which are used to demonstrate that a webpage or email was accessed or opened, or that certain content was viewed or clicked.
- Device identifiers:
We may also collect unique or persistent device identifiers so that we can identify your device.
We use cookies to make our Services work and to improve Symphonic, specifically:
- To authenticate you and secure our Services:
We use cookies to identify you and monitor login and status data. This allows us to know, for example, whether you are logged in and the location of where you are logged in. It also helps us to detect and stop fraud on our Services, as well as to prevent spam and illegal use. We also use cookies to remember if you have a subscription to one of Symphonic’s distribution plans, have a Symphonic App or are otherwise a customer of Symphonic.
- To remember your settings and preferences:
We use cookies to recognize your browser and remember your preferences (such as your language).
- To improve performance:
We use cookies to provide the best experience on the Services. For example, to speed up the loading of our Services.
- To conduct analytics, and to market our services:
We use Google Analytics to collect anonymous traffic data to help us analyze how members and visitors access and use our Services, and for other analytics services relating to website activity and internet usage. Google’s Privacy Policy can be found here, and Cookie Policy can be found here.
We use Facebook for marketing and advertising our services and content, and for analytics services relating to website activity and internet usage. Facebook’s Privacy Policy can be found here, and Cookie Policy can be found here.]
We use Hubspot to collect information about how our customers interact with our domains for marketing analytics and to customize the user experience to better serve our clients. Hubspot’s Privacy Policy can be found here, and Cookie Policy can be found here.
We use Hotjar, in order to better understand our users’ needs and to optimize this service and experience (e.g., how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies to collect data on our users’ behavior and their devices. This includes a device’s IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf. Hotjar’s Privacy Policy can be found here, and Cookie Policy can be found here. To process payments:
Stripe and Tipalti facilitate bank card transactions and payment processing for us. Stripe’s Privacy Policy can be found here, and Cookie Policy can be found here. Tipalti’s Privacy Policy can be found here, and Cookie Policy can be found here.
- To verify identification:
iDenfy carries out identity verification services for us. iDenfy’s Privacy Policy can be found here, and Cookie Policy can be found here.
- To provide certain services, such as publishing administration:
SongTrust facilitates publishing administration services for us. If you are enrolled in publishing administration services with us this may apply to you. SongTrust’s Privacy Policy can be found here, and Cookie Policy can be found here.
How long do cookies last?
The length of time a cookie will stay on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies will only stay on your device until you stop browsing. Persistent cookies stay on your computer or mobile device until their set expiration dates (for example, a few days, weeks, or months), unless deleted by you before such expiration dates.
How to refuse the use of cookies
When you first access our Services, or visit in incognito mode, our cookie consent management solution is presented to you. We will offer you the choice to “Accept” or “Decline” cookies, or you can manage your preferences by selecting ‘Cookie Settings”. This will present you with a list of the different categories of cookies which we use, and you may select the purposes for which you consent to the use of cookies. You may also control the use of cookies by selecting the appropriate settings in your browser. However, please be aware that if you block and/or “Reject” cookies, you will not have access to many of the features that may make use of our Services smoother, and some of our Services may not function properly.
Changes to this Cookie Policy
We may change this Cookie Policy from time to time, so please review it frequently for any new information.
Contact Us
If you have any questions or comments, please contact us via email at privacy@symdistro.com.