UPDATED: November 14, 2023
Use of Cookies
We mentioned in our Privacy Policy that we use cookies and related technologies (collectively referred to as “cookies”) to provide you with the services accessible through our websites and our apps (together the “Services”).
This policy explains how we use cookies and similar technologies on our Services (the “Cookie Policy”).
What is a Cookie?
A cookie is a small piece of text that can be placed on your computer or mobile device that stores identifiers and other information. Such recognition helps the efficient operation of our site and Services.
Do we use Cookies?
Yes, like most websites and applications we use cookies in the course of providing you with our Services. We may use technologies like cookies, pixels and local storage to deliver, secure, and understand products, services, and ads.
These technologies help us understand how our Services are being used, help you navigate our Services, help remember your preferences, and generally improve your experience in using our Services. Cookies can also help ensure marketing you might see online is more relevant to you and your interests.
What cookies and related technologies do we use and why?
We mainly use cookies and related technologies to make our Services work and to improve our products. Some of the technologies we use include:
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Software development kits:
Software development kits (also called SDKs) function like pixels and cookies but operate in the mobile app context where pixels and cookies cannot always function. Pieces of code (the SDK) are installed in the app that allow us and our partners to collect certain info about your interaction with the app and info about your device and network.
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IP address:
IP address is the short form for Internet Protocol address which is assigned by internet access providers to every computer that is connected to the internet. Website owners have access to IP addresses of their users. Using IP addresses, we and our partners can identify the country, state and city from which a computer is connecting to the Internet.
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Beacons, Pixels, Clear GIFs
Web beacons, also known as pixel tags or clear GIFs, which are used to demonstrate that a webpage or email was accessed or opened, or that certain content was viewed or clicked.
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Device identifiers:
We may also collect unique or persistent device identifiers so that we can identify your device.
We use cookies to make our Services work and to improve Symphonic, specifically:
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To authenticate you and secure our Services
We use cookies to identify you and monitor login and status data. This allows us to know, for example, whether you are logged in and the location of where you are logged in. It also helps us to detect and stop fraud on our Services, as well as to prevent spam and illegal use. We also use cookies to remember if you have a subscription to one of Symphonic’s distribution plans, have a Symphonic App or are otherwise a customer of Symphonic.
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To remember your settings and preferences:
We use cookies to recognize your browser and remember your preferences (such as your language).
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To improve performance:
We use cookies to provide the best experience on the Services. For example, we use cookies to speed up the loading of our Services.
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To conduct analytics:
We use Google Analytics, which uses cookies, to collect anonymous traffic data to help us analyze how members and visitors access and use our Services, and for other analytics services relating to website activity and internet usage. Links to learn more concerning Google’s Privacy and Cookies Policies hereinbelow.
We use Hubspot, which uses cookies, to collect information about how our customers interact with our domains for marketing analytics and to customize the user experience to better serve our clients. Links to learn more concerning HubSpot’s Privacy and Cookies Policies hereinbelow.
We use Hotjar, which uses cookies, in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device’s IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf. Links to learn more concerning Hotjar’s Privacy and Cookies Policies hereinbelow.
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To process payments:
Stripe and Tipalti facilitate bank card transactions and payment processing for us. Each uses cookies as part of their process. Links to learn more concerning Tipalti’s Privacy and Cookies Policies hereinbelow.
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To verify identification:
iDenfy, which uses cookies, carries out identity verification services for us. Links to learn more concerning iDenfy’s Privacy and Cookies Policies hereinbelow.
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To provide certain services, such as publishing administration:
SongTrust, which uses cookies, facilitates publishing administration services for us. If you are enrolled in publishing administration services with us this may apply to you. Links to learn more concerning SongTrust’s Privacy and Cookies Policies hereinbelow.
How long do cookies last?
The length of time a cookie will stay on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies will only stay on your device until you stop browsing. Persistent cookies stay on your computer or mobile device until their set expiration dates (for example, a few days, weeks or months), unless deleted by you before such expiration dates.
First and third-party cookies
First-party cookies are cookies that belong to Symphonic, third-party cookies are cookies that another party places on your device through our Service. Third-party cookies may be placed on your device by someone providing a service for Symphonic, for example to help us understand how our service is being used. Third-party cookies may also be placed on your device by our business partners so that they can use them to advertise products and services to you elsewhere on the internet. As described above, some of our current business partners include:
- Google, whose Privacy Policy can be found here, and Cookie Policy can be found here.
- Facebook, whose Privacy Policy can be found here, and Cookie Policy can be found here.
- Stripe, whose Privacy Policy can be found here, and Cookie Policy can be found here.
- Tipalti, whose Privacy Policy can be found here, and Cookie Policy can be found here.
- Hubspot, whose Privacy Policy can be found here, and Cookie Policy can be found here.
- Hotjar, whose Privacy Policy can be found here, and Cookie Policy can be found here.
- SongTrust, whose Privacy Policy can be found here, and Cookie Policy can be found here.
- iDenfy, whose Privacy Policy can be found here, and Cookie Policy can be found here.
As with any business, we may change or work with different partners from time to time. If you have any questions or concerns regarding the partners we may be working with at any time, please contact us at privacy@symdistro.com.
How to refuse the use of cookies
When you first access our Services, we will ask you to consent to our use of cookies. We will offer you the choice to “Accept All Cookies”, “Accept Selected Cookies” or “Reject”. If you choose to “Accept Selected Cookies” you will be presented with a list of the different categories of cookies which we use, and you may select the purposes for which you consent to the use of cookies. You may also control the use of cookies by selecting the appropriate settings in your browser. However, please be aware that if you block and/or “Reject” cookies, you will not have access to many of the features that may make your browsing of our website and use of our Services smoother, and some of our Services may not function properly. You can learn more about Symphonic’s Cookie Policy here.
Changes to this Cookie Policy
Our business changes constantly and our Cookie Policy will also change, so please review it frequently. We will notify you of any changes by posting the updated policy on this page with its effective date. If the change is material, we will take reasonable additional steps to notify you.
Contact Us
If you have any questions or comments, please contact us via email at privacy@symdistro.com.