Frequently Asked Questions

Find answers to commonly asked questions here

Applying to Symphonic

How do I sign up?

You can apply for digital distribution services via this page

Do you accept artists or labels?

We provide services for both artists and labels.

Do I have to pay for your services?

Our core distribution is percentage-based but we do require a fee for some services.

If I release music through Symphonic, am I locked into a long-term, exclusive deal?

If a release is submitted to DSPs through Symphonic, that release cannot be re-distributed via another distributor until the end of the contractual term. Therefore, the exclusivity only applies to specific distributed content and not to the artist or label themselves.

Transitioning to Symphonic

Would we lose listeners and/or plays when transferring to Symphonic Distribution?

In order to best ensure that play counts are retained during a content transfer, always use your release’s original UPC, catalog number, ISRC codes, metadata (song titles, artist names), audio, and release date. We recommend that you upload the content to us first, wait for it to be processed and approved, and then issue a takedown with your previous distributor. 

Remember, we are always here to assist you during this process.

Releasing Music

Can I distribute cover songs?

Cover songs are accepted as long as the proper license is obtained. We recommend using to license cover songs, but clients are welcome to use any service they’d like.

How many partners do you distribute to and which ones are they?

We distribute to hundreds of different outlets and digital service providers. To check out our list of current partners, click here. We are always adding new distribution partners to our network.

What is your coverage/accessibility in Asian markets? Are there plans to expand?

We distribute content to Chinese outlets such as Tencent, Alibaba and NetEase. Additionally, we service other DSPs in Asia like JioSaavn, KK Box and Express In Music. As new platforms and services come to market, we’ll continue to integrate them to our offerings as we see fit.

Additional Services

What other services does Symphonic offer?

Symphonic provides many different services, including Video Distribution, YouTube and Soundcloud Monetization, Publishing Administration and Sync Licensing.

Do you distribute videos too?

Yes! Learn more here.

Do you offer sync licensing?

At Symphonic, we have our own Sync licensing brand by the name of Bodega Sync. This service is selective and all content is evaluated by the sync team before it is accepted.

Do you guys offer music promotion?

We regularly promote our artists through our playlists and site content, but most of the marketing and design services are a la carte and/or fee-based.

Can you guys help me get verified?

We don’t provide verification services, but you can check out this blog post for best practices on getting verified.

I Still Need Help

I haven’t received my login info yet

Let our client services team know via a help desk request.

I haven’t heard back about my app yet

It typically takes about 5 business days for your application to be reviewed. If it has been longer than that and you made sure our emails didn’t get flagged as junk, please reach out to our client services team via the help desk.

Is there a contact phone number for Symphonic or is all communication done via email?

The best method to get in touch with our team is through our Client Relations help desk. Your request will be properly documented and one of our representatives will provide a response as soon as possible.

To contact our Client Relations team, please submit your request here.

You can also create requests within the SymphonicMS Dashboard under the Help Tab once you’re a client

When will I get paid?

Symphonic issues payments and statements on a monthly basis. You may review our accounting schedule here. In order to collect payments, you must provide up-to-date payment information (including tax information) for each pay period. Your balance will remain active on your account until payments are claimed.

How do I submit a help desk request?

Please reach out to our client services team via the help desk.