Terms of Use

Symphonic Distribution — Terms of Use

Last revised: October 14, 2025

These Terms of Use (this “Agreement”) govern your access to and use of any Internet website, web application, dashboard, or mobile application owned and/or operated by Symphonic Distribution, Inc. (“Symphonic,” “we,” “us,” or “our”), including without limitation symphonic.com, connected subdomains, the Symphonic blog, and Symphonic’s web apps and dashboards (collectively, the “Services”).

Certain features, products, or programs (for example: Starter, Partner, publishing/admin services, SplitShare, advances, video distribution, and other add-ons) may have additional terms, rules, or policies (collectively, “Supplemental Terms”). Supplemental Terms are incorporated by reference and will govern to the extent of a conflict with this Agreement. Examples include our Privacy Policy and Trust & Safety page, each incorporated here.

Symphonic is committed to fairness, transparency, and respect for the artists, labels, and partners who use our Services.

PLEASE READ: By accessing or using the Services, you agree to this Agreement (on behalf of yourself or the entity you represent) and to our Privacy Policy. If you do not agree, do not use the Services. You represent that you have authority to bind yourself and, as applicable, your entity, and that you are at least the age of majority in your jurisdiction (and at least 16 if you are in the EEA/UK) and otherwise legally permitted to use the Services.

1. Accounts & Registration
   
   
   1. Registration. Some features require an account. You agree to provide accurate, complete information and to keep it updated. Identity verification may be required before you can submit content or access certain features.
   
   
   2. Account Security. You are responsible for all activity under your account and for safeguarding your credentials. Notify us immediately of unauthorized use.
   
   
   3. One Account, One Owner. If you open an organization account, one “owner” must be designated. We may request documentation and/or re-verification to change ownership.



2. Relationship to Separate Commercial Agreements
   
   
   1. Not Your Distribution Agreement. These Terms govern your use of the Services (sites, apps, dashboards, knowledge base, etc.). They are not your digital distribution agreement, publishing administration agreement, or any custom commercial agreement. Those separate signed or click-through agreements (each a “Separate Agreement”) control the business relationship, royalties, economics, and service scope. If there is a conflict, the Separate Agreement governs.
   
   
   2. Flexibility for Custom Deals. If you have a custom or negotiated Separate Agreement, these Terms still apply to your website/app use, but that Separate Agreement governs your commercial terms.
   
   
   
3. License & Ownership
   
   
   1. Your License to Use the Services. Subject to this Agreement, we grant you a revocable, non-exclusive, non-transferable license to use the Services for their intended purpose.
   
   
   2. Our IP. The Services (including text, software, logos, graphics, and other content) are protected by IP laws. Except as expressly permitted, you may not reproduce, modify, distribute, reverse engineer, or create derivative works of the Services.
   
   
   3. Your Content (User Content). If you upload or submit content to/through the Services (e.g., text, images, data, feedback), you grant Symphonic a non-exclusive, worldwide, royalty-free license to host, store, reproduce, display, perform, and adapt it solely for operating, maintaining, improving, and displaying the Services, and not for independent commercial use. (Client Content distributed under a Separate Agreement is governed by that agreement, not this clause.)
   
   
   4. Data Insights (De-identified/Aggregate). We may use information arising from Service use in de-identified and/or aggregated form for analytics, product improvement, and industry reporting, never in a way that identifies you or your content.
   
   
   
4. Acceptable Use & Trust & Safety.
   We are serious about platform integrity. You must not misuse the Services. Prohibited activities include:
   
   • IP and Rights Violations. Infringing or violating others’ rights (copyright, trademark, privacy, publicity).
   
   • Fraud/Manipulation. Any activity that artificially inflates or manipulates performance, traffic, or metrics (e.g., bots, click-farms, spoofing, fake streams/plays/views, or similar manipulative behaviors). These “Improper Activities” are expressly prohibited.
   
   • Circumventing Platform Rules. Attempting to circumvent platform terms, filters, or enforcement or to bypass store/platform rules (including rules for metadata and artist/track info).
   
   • Prohibited/Deceptive AI Uses. Using AI in ways prohibited by law or platform terms (e.g., synthetic/fabricated content that violates rights or misleads consumers; undisclosed synthetic content when disclosure is required).
   
   • Security Interference. Introducing malware, scraping at scale without permission, or interfering with the Services’ operation.
   
   • Unlawful Uses. Any unlawful, abusive, harassing, hateful, or otherwise objectionable conduct.
   
   Style/Metadata Quality. When you use our submission tools or metadata fields, you must follow standardized music metadata and asset-quality practices required by digital retailers and platforms (e.g., consistent titles/roles/credits, appropriate casing, art quality/format, no deceptive metadata).
   
   Trust & Safety Actions. In our discretion, we may investigate and take actions we deem appropriate to protect users, partners, rights holders, and the ecosystem, which may include: cooperation with platforms and/or authorities; rate-limiting; content takedown; feature restrictions; and/or account suspension or termination. We make reasonable efforts to investigate suspected activity and, where possible, will notify affected users before permanent action.
   
   Identity Verification. To guard against abuse, we may require you to verify identity (or business authority) before certain features are enabled or remain enabled.